Digital Customer Solutions
Tool-assisted search for the ideal vehicle
Car Configurator
Car Configurator assembles the desired vehicle for a prospective buyer in a few simple steps. Both the pictures of the vehicles and the price calculation are immediately adapted at every change to equipment – paint, interior, rims, etc. When the desired vehicle is ready, credit, leasing and insurance offers can be added.
Car Configurator is integrated into the websites of the Volkswagen Group brands and on the car dealership websites.
New stock vehicles
The New Stock Vehicles tool searches the vehicle stock of importers and dealers of the Volkswagen, Volkswagen Commercial Vehicles, Audi, SEAT and SKODA brands. The aim is to assist car customers in finding the car of their dreams: Optimised for all user devices, the system presents interested parties with fully equipped new vehicles available for immediate delivery at a dealership nearby.
The key functions of the application:
- Simple search within a pre-defined range
- Filter options to refine the search
- Presentation of pre-launch models (“test drive as soon as available”)
- Integration of attractive promotional prices Display of last viewed vehicles and similar vehicles
- Cross-links to other tools (test drive tool, configurator, carLOG, etc.)
- Integration of the watch list, allowing customers to save vehicles for later
- Option to share a vehicle on Facebook or to save its details as a PDF
Cross-brand overview of all information and [applications] for car customers
carLOG
carLOG is the doorway to the world of Porsche Holding. By registering, customers gain access to all applications as well as the carLOG customer portal.
The list of applications currently comprises:
- The configurators for the Volkswagen, Audi, SEAT, Skoda and Porsche brands
- The Porsche Bank customer portal
- Online Service Booking
- Das WeltAuto
- Car Advisor
The multi-brand carLOG customer portal can be accessed via www.carlog.at. Here customers can centrally administrate and maintain their personal data. You can input your real vehicles and monitor them, and also access configured and saved dream cars. The portal offers general information on service and dealership companies of the customer, and the option of booking a service appointment online. The Porsche Bank customer portal contains all Porsche Bank and Insurance documents, as well as information on contracts, all stored at a single site.
The carLOG functions are continuously being extended; every newly developed application will be automatically linked to carLOG.
Online presentation of the used-vehicle stock
Das WeltAuto
Das WeltAuto is the place where the dealerships of the VW Group offer a wide range of tested, maintained and repaired used vehicles.
The Das WeltAuto market supports the advertising of these used vehicles on the Internet. Participating dealerships as well as private sellers present their used vehicles online here. Additionally, company cars of the Porsche Holding are put on sale via the Das WeltAuto market. All used vehicles that the car dealerships process with Porsche Informatik retail systems are automatically presented on the Internet.
Campaigns and special offers, e.g. new vehicle brands and marketing campaigns defined by the dealerships themselves, round off the offer.
The Porsche Bank loan and leasing calculator allows you to directly calculate the right financing when searching for a vehicle.
The switch to responsive design in December 2016 made the vehicle search even more convenient for customers: The optimised web application can now be used on smartphones and tablets without restrictions.
The market can be accessed via the (www.dasweltauto.at) homepage, or via the car dealership Internet presence, where the used vehicle stock of the dealership / dealership group is displayed.
Workshop appointment booking around the clock
Online Service Booking
Online Service Booking allows workshop customers to reserve a service appointment around the clock, independently of business hours via the car dealership website. Customer and vehicle data are accessed from CROSS and do not need to be input by the customer. Suggestions such as the annual service, the roadworthiness check or brake fluid change simplify booking even more.
Advantages for the workshop and customer
- Flexible appointment booking ensures loyalty of existing customers and makes the car dealership attractive for new customers.
- Service advisers spend less time on the phone; they can focus on customer care.
- Online service booking is the ideal instrument for optimising service department utilisation. The system allows targeted filling of lower utilisation times. Offers such as online car rental booking boost additional business.